a) Payment made for course or training sessions is non-refundable. Refunds are only considered in exceptional circumstances and any such refunds are made at our discretion. Refunds are subject to an administration fee of £15 per place booked.

b) BSL Link for Communication for Training reserves the right to reschedule or cancel a course or training session. Should this happen, and you are unable to attend the new date, our liability is limited to the return of the money paid towards the course or training session. We are not responsible for any other costs incurred due to cancelled classes, i.e; pre-booked travel or accommodation.

c) Due to COVID-19, many courses may now transfer to Zoom, an online platform. If technical issues arise, refunds will only be given if the agency is alerted during the training session/course or if the session is terminated by mutual consent of the agency, tutor and participants.

d) No refunds will be given if the whole course is attended and/or the Complainant has received and accepted the teaching materials. For the purpose of this document, teaching materials are considered to be a PowerPoint, books, email links, video clips or handouts.